At Ketchum London we understand what matters.

At Ketchum London we help brands and businesses understand what people really think and how this connects to our changing culture so we create communication that makes an impact.

30
years in
London

We bring the resources, structure specialisms and delivery of a big agency, with the passion, agility and contacts of the boutiques. Because we’re multi-disciplinary by nature, you have the ability to flex your Ketchum team depending on the challenge at hand.
  • Digital
    & social
  • Tech
  • Healthcare
  • Financial
    services
  • Issues
    & crisis
  • Reputation
    management
  • Production
    & design
  • Creative
  • Corporate & public affairs
  • Research,
    data &
    analytics
  • Influencer
    marketing
  • Brand
    marketing

Diversity and inclusion

Ketchum London is Creative Equals highest scoring organisation ever, achieving SILVER accreditation

We are recognised for doing work that matters
Ketchum have upped their sleeves, invested and done the hard work. It's paid off. We can see from their reassessment 'inclusive culture' has become a core driver for staff happiness and retention, and means staff will promote working at the company. In some areas, this metric has tripled. It's not about flashy, shiny 'initiatives' but conscious inclusion, every day at every level. It's been an honour to work with such a dedicated team, who stand up in every company meeting and talk about what they're doing and how it's going.

Congratulations - you are a stand out team.
Diversity at Ketchum London
Ali Hanan,
CEO, Creative Equals

Our key people

Con Franklin
Managing Director, Healthcare
Alicia Solanki
Deputy Managing Director, Brand
Gavin Cooper
Chief Financial Officer
James Coyle
Managing Director, Client experience
Jamie Robertson
Managing Director, Corporate Reputation
Jo-Ann Robertson
Partner, Chief Executive Officer
Janita Lakhanpal
Head of New Business
Deirdre Murphy
Partner, Chief Operating Officer
Con Franklin
Con Franklin
Managing Director, Healthcare
Con is a senior healthcare communicator with over 18 years’ agency experience in leading corporate reputation, brand and issues readiness programmes for some of the biggest names in global medicine.
Con has created reputation-boosting programmes for leading academic institutions including Harvard Medical School and the premier Swiss university EPFL, bringing their respective gene therapy, neuroscience and neuroengineering research breakthroughs to a wide global audience of media, investors and commercialisation partners.
Alicia Solanki
Alicia Solanki
Deputy Managing Director, Brand
Alicia is the Deputy Managing Director of Ketchum London’s Brand division. She brings 15 years' experience to the agency having worked across both corporate communications and brand marketing. As well as leading on practice responsibilities, she also heads up the agency’s largest client Samsung. A client that touches the entire agency, Alicia leads a team of over 20 people on an expansive brief which includes UK press office, awards and reviews, influencer engagement, new product launches, thought leadership and executive profiling. Prior to this role, Alicia spent most of her career servicing big, multi-disciplinary accounts.
She led the Nissan Europe account for over 6 years and was the engine room of other bluechip clients including FedEx Express, Hertz and P&G Professional. She also has issues and crisis experience having helped a major white goods manufacturer through an intensive crisis in the UK and has supported numerous businesses with issues and crisis preparedness and training.
Gavin Cooper
Gavin Cooper
Chief Financial Officer
Gavin brings of over thirty years’ experience, gained in the media sector, having previously worked for Edelman and Ogilvy PR. He works closely with the CEO and agency leaders to drive efficiency and growth, as well as leading the finance team to support the business across day to day operations. A driven and successful individual, Gavin provides the agency with strong financial leadership, whilst supporting our highly motivated organisation to deliver its objectives. 
James Coyle
James Coyle
Managing Director, Client experience
Having spent four years at Samsung Electronics as Head of PR, Social Media and CSR – James has recently joined Ketchum as Managing Director of Client Experience. At Samsung He led teams which managed communications with all external stakeholders, including product launches, issue management and brand campaigns.
He is now responsible for the overall experience offered to clients at Ketchum; ensuring the right talent, structures, processes, knowledge and culture are in place to be able to consistently deliver outstanding work. James brings a client’s point of view to everything we do. He is focussed on ensuring we create highly effective client partnerships which are the platform for delivering impactful work.
Jamie Robertson
Jamie Robertson
Managing Director, Corporate Reputation
Jamie has spent 16 years advising organisations across a broad range of industries on the stakeholder and reputational issues that stand to affect them the most. He has significant experience across the infrastructure, institutional investment, energy and natural resources and technology sectors, which have all by their nature required a seamless approach to a broad range of stakeholder groups. He has managed corporate communications programmes, M&A transactions and flotations, financial calendar and investor relations assignments, and a broad range of issues and crisis management mandates.

Jamie’s client experience includes advisory services for Mastercard, Samsung, Nycomed, GE, HSBC and Nokia. He is a member of the Advisory Board to the CIPR’s Energy Leadership Platform, the world’s first energy communications think tank.
Jo-Ann Robertson
Jo-Ann Robertson
Partner, Chief Executive Officer
As the CEO of Ketchum in the UK, it is Jo-ann’s job to empower the team to deliver on its collective mission to be the best communications consultancy, doing work that matters. Having worked in politics, journalism and PR for almost 20 years, she believes that our craft is critical to the success of businesses and organisations.

Jo-ann’s priorities as CEO include ensuring we have a highly engaged workforce that continuously performs for our clients and their business. The engagement strategies she has embedded are focused on evolving and innovating the client experience; ensuring campaigns are data driven, strategically lead, creatively bold and flawless in execution and our work delivers both business and communications results.

Jo-ann is passionately committed to evolving our workforce composition to be the most diverse and inclusive consultancy in the UK. so we can always deliver work that matters to our consultancy, our clients, and society.

Jo-ann feels privileged to lead such a committed and talented team and is proud that in 2020 Ketchum has been awarded the Creative Equals silver accreditation for diversity and inclusion, the PR Week Best Places to Work award for diversity and inclusion, and the SABRE award for UK Consultancy of the Year.
Janita Lakhanpal
Janita Lakhanpal
Head of New Business
Janita is Head of New Business and Marketing for London. During her 8-year tenure with the agency, she has held the role of New Business Manager, Europe, traveling to local offices to pitch doctor and host business development training. In 2017, she transitioned to the London role to lead a high performing new business team and act as a growth steward for the agency, working closely with the CEO and Senior Leadership Team. Janita is also a Diversity, Equity and Inclusion Board Member for Ketchum globally and a London Inclusion Council Advisor.
Deirdre Murphy
Deirdre Murphy
Partner, Chief Operating Officer
Deirdre has twenty years’ experience working both agency and client side across a broad spectrum of sectors including: food and nutrition, consumer health, technology and lifestyle. For the past 13 years, Deirdre has held various positions at Ketchum. Deirdre is currently the Global Client Director for Philips Lighting, overseeing integrated communications across their 16 regions. She is also focused on expanding Ketchum’s Creative Services – ideation, planning, research, design and production – for a full-service offer.

Deirdre’s expertise lies in strategic brand building, ‘marketing to women’ and influencer management at a local and global level.

Our awards

Named UK Consultancy of the Year at the EMEA Sabre Awards 2020 by PRovoke News

Our clients

  • Ketchum Clients
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  • Ketchum Clients
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  • Ketchum Clients
  • Ketchum Clients
  • Ketchum Clients
  • Ketchum Clients
  • Ketchum Clients
  • Ketchum Clients
  • Ketchum Clients
  • Our global network

    Ketchum is one of the world’s leading communications consultancies. Our HQ is in New York and our reach extends to 70 countries.

    London, as our largest office in Europe, acts as our hub for this region. We have offices in all of the major European markets.

     

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